My Personal Guarantee
I take honesty, integrity, and my reputation very seriously!
This is my personal guarantee to you. I stand behind every single item we sell. If any tea or tea ware does not meet my quality standards, I'd NEVER sell it and I can tell you that I am known by my sources as being extremely picky. I am so confident in the products that I sell, that if for any reason you find that any tea or tea ware that you purchase from us does not meet your standards, return it to us and we will refund the purchase price, no questions asked. It is that simple. I want you to feel completely confident that every item you buy will surpass your every expectation and that there will be no unpleasant surprises.
For more information about me,
Our Selection, Packaging, and Selling Standards
I do not purchase prepackaged teas. I personally go to the producers of the tea we sell and hand select the teas. I buy the tea leaves loose and I hand package them. I do this for several reasons. First, I do this to guarantee that the tea I try at the producer, and the tea I take home is the same tea. I also do this so that I can inspect the tea and remove any discolored leaves, or branches that might be in the tea before packaging. This guarantees that our tea is of the highest quality. Our Green, White, Yellow, and Oolong Teas are stored in large freezers to maintain their freshness longer. Our Puer and Dark Teas are stored in temperature and humidity controlled rooms to ensure proper aging. Granted all of this may cost us more, but it ensures that our tea is of the absolute finest quality. Green, Yellow, White, and Oolong Teas lose their taste and aroma with age. After time they start to lose their flavors and aromas. As soon as I detect a tea has started to fade, I throw the entire stock out. I will NEVER sell tea that is losing its freshness!
Our Tea Ware
I personally hand select every piece of tea ware I offer. When a piece is purchased by a customer, I inspect it a second time and personally wrap it for shipping to guarantee that the piece not only arrives at your house intact, but that it also has no problems.My Tea Ware is purchased directly from the artisans who craft them. I hand inspect each piece for quality and beauty. Many of the artisans have been dealing with me for years and will set aside particularly nice pieces just for me. I visit Jingdezhen, and Yixing twice a year to purchase inventory. If I find that a piece has been chipped or damaged, it is thrown out immediately.
For the most part, the item you see on our website, is the item you will receive. We do have some items, that are produced in large numbers and a representative piece is shown. If you wish to see your piece, or wish to have more photos taken, I'll be happy to accommodate you. Just send me a message below.
If you have any questions about me, my products, or tea, please do not hesitate to contact me.
Have an incredible day!
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